Q: Can you match the paint?
A: We take pride in our ability to match factory finishes as the final step in the restoration process. Gils Collision Servicesn has made a large investment in one of the finest paint systems available and continuously upgrades equipment and technology to ensure your satisfaction.
Q: What about the frame?
A: Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled techs use a state-of-the-art laser measuring system to return your vehicle to its original factory specifications.
Q: Can I get other work done on my vehicle while it is already in the shop?
A: Of course. Just let us know what you want.
Q: How long will it take?
A: We can give you an estimated time when you bring your car in. However, please be aware that the repair process involves many variables. Possible delays might include: additional hidden damage that may be found upon tear-down, waiting on additional parts needed or waiting for parts that are on backorder, and waiting on insurance company representatives to inspect your vehicle.
Q: Can I get a ride home?
A: Yes, we are happy to offer local courtesy transportation. Free pickup and delivery is available.
Q: How do I get a rental car?
A: We can help you make the necessary arrangements. If the accident was not your fault, you are generally entitled to a rental car if the other person has insurance. If you were at fault, you are entitled to a rental car only if you purchased rental coverage on your policy. Check your policy or call your insurance agent if you’re not sure or to see what your limitations are.
Q: What is a betterment charge?
A: Parts that wear out and need replacement with time and use such as tires, batteries, and suspension parts are sometimes subject to a betterment charge when they are replaced during the repair process. The collision repair company does not determine these charges. They are determined by the insurance company and are pro-rated based on the actual miles on your vehicle.
Q: Do you offer a warranty?
A: Yes, Gils Collision Services offers a LIFETIME warranty for as long as you own your vehicle.